Supervisor Development Module II

Supervisor Development Module II builds on the skills of Module I and focuses on how to effectively manage performance issues and build on employee strengths. Role plays and interactive activities help to solidify skills taught in the session.

In this seminar you will learn:

• Coaching for performance
• Identifying poor performance problems: the causes and the solutions
• Demonstrating an effective performance improvement meeting
• Closing the gap between actual and expected results
• Using specifics to define and resolve issues
• Charting a course of action for improving the situation
• Learning how to use teachable moments
• Building on strengths and skills through reinforcement